Case-Processing Agent.
Handles recurring cases end-to-end — with approval points where they matter.
The case-processing agent handles structured routine operations: pre-capturing incoming invoices, reviewing and pre-deciding applications, maintaining master data, classifying and routing inbound items. It works within your systems, documents every step in the audit trail — and submits critical decisions to a human for approval.
What the solution covers
- Process analysis: which steps can the agent handle, which remain with the human?
- System integration via APIs or existing interfaces (ERP, DMS, line-of-business applications)
- Approval workflow: configurable thresholds above which humans decide
- Complete audit trail — every action traceable, including for auditors
- Volume and quality reporting per case type
Typical timeframe
Pilot for one case type: six to twelve weeks, depending on the interface situation.