Service Agent.
Answers customer enquiries around the clock — and hands over difficult cases with context.
The service agent handles the standard enquiries of your customer service: order status, appointment booking, product questions, address changes. It works on your knowledge and your systems, responds only within defined topic boundaries — and hands over complex or sensitive cases to your team with the full conversation context.
What the solution covers
- Connection to your knowledge sources (FAQs, manuals, ticket history) and relevant back-end systems
- Topic scope and guardrails: the agent promises nothing it cannot deliver
- Escalation design: clean hand-over to staff, including a summary
- Channel integration: website chat, email, optionally telephony
- Resolution-rate reporting: you can see what the agent actually handles
Typical timeframe
Pilot covering the most frequent enquiries: six to ten weeks to a controlled go-live.